Refund policy

Returns and refunds

Every order from Elice is checked and packed by hand before it leaves us. If something is not right, we will fix it — this policy explains how returns work and what you can expect from us.

Your cancellation and return window

You may cancel an order at any time before it is dispatched. Once your order has arrived, you can request a return within 30 days of delivery. To be eligible, the item should be unused, in its original packaging with all accessories, and you will need your order number or proof of purchase.

How to start a return

Email contact@elicecommerce.shop with your order number and a short description of the issue. We reply with return instructions, usually within one business day. Please do not send an item back before contacting us, so we can track it properly.

Return shipping

If the return is because of a fault, damage in transit or an error on our side, return shipping is on us. If you have changed your mind about an item that arrived as described, you are responsible for the cost of sending it back.

Restocking fees

We do not charge restocking fees for approved returns.

Damaged, faulty or incorrect items

Please open and check your parcel as soon as it arrives. If an item is damaged in transit, dead on arrival, missing or not what you ordered, contact us within 48 hours of delivery with photos of the parcel and the item. We will arrange a replacement, a repair or a refund — whichever you prefer and whichever is practical.

Warranty

Smart watches, scales and desk electronics sold by Elice carry a 24-month warranty against manufacturing defects from the date of delivery. The warranty does not cover accidental damage, water damage, normal wear, or damage caused by using a product outside its stated specifications. Where a fault cannot be repaired or replaced, we will refund you.

Refunds

Once a return is received and inspected we will email you the outcome. Approved refunds are issued to your original payment method. Your bank or card provider may take 5–10 business days to show the credit.

Your statutory rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is not of acceptable quality, fit for purpose or as described, you are entitled to a remedy regardless of this policy.

Contact

Questions about a return? Email contact@elicecommerce.shop or call +64 7 878 2878. Our business address is 219D Ngatapuwae Road, Waikato, Waitomo 3988, New Zealand.